Refund policy

Before placing an order, all customers are required to ensure that Winter Shipping Protection is added to their orders if the average daytime temperature in the destination area drops below 50°F. The failure to include this protection may result in plant damage for which Our shipping partner and Fast Flora assumes no liability. Orders shipped without this protection that suffer from cold-related damage will not be eligible for refunds or replacements.

 

Returns, Refunds, & Issue Resolution

Our supplier guarantees that all plants will arrive in a healthy condition if ordered and shipped under proper conditions. Shipping Address changes for processed orders must be submitted within 24 hours. Orders returned to our greenhouses due to an incorrect shipping address will not be eligible for a replacement or a refund. During colder months, customers must ensure that a heat pack is added to orders being shipped to colder states. Any order shipped without the necessary heat protection will not be eligible for replacement or refund if damage occurs.

Delays caused by shipping couriers, including lost-in-transit packages, are not covered under the guarantee policy. However, in the event that plants arrive damaged due to factors within our control, the customer may request either a refund or replacement.

If an entire order arrives damaged, a full refund will be issued, covering the cost of the products, shipping, labor, and packaging. For orders containing multiple items, if only a portion of the order is affected, the refund will be limited to the cost of the damaged items. Shipping and handling costs will not be refunded unless all items in the order were affected. For single-item orders, a full refund will be issued if the item is damaged.

To initiate a refund or replacement, the customer must submit a request via email to MSlavinski@Fast-Flora.com, providing the order details, shipping information, and clear photographic evidence of the damaged items. 

Fast Flora is a small business and aims to resolve all issues as promptly as possible. However, during periods of high demand, response times may take up to one to two business days.